SVMC Nurse Named as Examiner for 2016 Malcolm Baldrige National Quality Award

11:03AM / Friday, September 16, 2016Print Story | Email Story

BENNINGTON, Vt. — Jennifer Fels, Southwestern Vermont Medical Center’s director of utilization management and clinical documentation improvement and the director of Bennington Blueprint for United Health Alliance, has been named to the Board of Examiners for the 2016 Malcolm Baldrige National Quality Award by the Commerce Department’s National Institute of Standards and Technology. The Baldrige Award is the nation’s highest honor for organizational innovation and performance excellence.

Appointed by the NIST director, examiners are responsible for reviewing and evaluating applications submitted for the Baldrige Award. The examiner board is composed of more than 350 leading experts competitively selected from industry, professional, trade, education, health care, and nonprofit (including government) organizations from across the United States.

Those selected meet the highest standards of qualification and peer recognition, demonstrating competencies related to customer focus, communication, ethics, action orientation, team building and analytical skills. All members of the board must take part in a nationally ranked leadership development course based on the Baldrige Criteria for Performance Excellence and the scoring/evaluation processes for the Baldrige Award.

In her work for the Vermont Blueprint for Health, Fels is the co-chair of OneCareVermont and the Blueprint Bennington leadership team and the leader of the Bennington Accountable Community for Health, an initiative to address population health. She is responsible for the design and development of new clinical systems across multiple practice settings, including the physician office practices.

Fels received her associate’s in applied science from Trocaire College School of Nursing in Buffalo, N.Y., and both her bachelor’s in nursing and a master’s in nursing administration from the State University of New York at Buffalo. She is a Six Sigma Green Belt.

Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Baldrige Award was established by Congress in 1987. Awards may be given annually to organizations in each of six categories: manufacturing, service, small business, education, health care and nonprofit. The Award promotes innovation and excellence in organizational performance, recognizes the achievements and results of U.S. organizations, and publicizes successful performance strategies. Since the first group was recognized in 1988, 109 awards have been presented. For information on the Baldrige Performance Excellence Program and the Baldrige Award application process, visit nist.gov/baldrige.

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Pittsfield Housing Project Adds 37 Supportive Units and Collective Hope

By Brittany PolitoiBerkshires Staff
05:01PM / Monday, December 29, 2025

PITTSFIELD, Mass.— A new chapter in local efforts to combat housing insecurity officially began as community leaders and residents gathered at The First on to celebrate a major expansion of supportive housing in the city.

The ribbon was cut on Thursday Dec. 19, on nearly 40 supportive permanent housing units; nine at The First, located within the Zion Lutheran Church, and 28 on West Housatonic Street. The Housing Resource Center, funded by Pittsfield's American Rescue Plan Act dollars, hosted a celebration for a project that is named for its rarity: The First.

"What got us here today is the power of community working in partnership and with a shared purpose," Hearthway CEO Eileen Peltier said.

In addition to the 28 studio units at 111 West Housatonic Street and nine units in the rear of the church building, the Housing Resource Center will be open seven days a week with two lounges, a classroom, a laundry room, a bathroom, and lockers.

Erin Forbush, ServiceNet's director of shelter and housing, challenged attendees to transform the space in the basement of Zion Lutheran Church into a community center. It is planned to operate from 8:30 a.m. to 4:30 p.m. year-round.

"I get calls from folks that want to help out, and our shelters just aren't the right spaces to be able to do that. The First will be that space that we can all come together and work for the betterment of our community," Forbush said.

"…I am a true believer that things evolve, and things here will evolve with the people that are utilizing it."

Earlier that day, Executive Office of Housing and Livable Communities Secretary Ed Augustus joined Lieutenant Governor Kim Driscoll and her team in Housatonic to announce $33.5 million in federal Community Development Block Grant funding, $5.45 million to Berkshire County.

He said it was ambitious to take on these two projects at once, but it will move the needle. The EOHLC contributed more than $7.8 million in subsidies and $3.4 million in low-income housing tax credit equity for the West Housatonic Street build, and $1.6 million in ARPA funds for the First Street apartments.

"We're trying to get people out of shelter and off the streets, but we know there are a lot of people who are couch surfing, who are living in their cars, who are one paycheck away from being homeless themselves," Augustus said.

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