Joanne's had been part of the community for nearly a half century, developing a strong patronage and a connection with the community.
For Strizzi, the former diner became part of her journey helping her ignite her passion in the food industry.
She started working for Joanne at the age of 14, when she would walk to the establishment after school and spend her Saturdays washing dishes. She went on to work at a variety of restaurants including Cim's Tavern, Luau Hale, and The Soda Chief and jumped around positions, including waitressing and bartending, learning the industry.
"I've worked in the restaurant business for 40 years and I've always loved it … it's just fun. You know, it's family. My nanny always told me it's family, friends, good food and good times," Strizzi said.
The Pittsfield native wants to give back to the community that made her who she is today.
"This is where the dream started for her. She never really lost it. Just never thought she was able to come. Very rarely does somebody end up owning the place where they started," broker Steve Ray said.
"She was fortunate enough to go out and work for some of the best in the industry at what they do and take a page from each one. There's no doubt she'll do well."
Strizzi often told Amuso of her desire to own a restaurant of her own but never thought in "a million years" that dream would turn into reality.
The hometown eatery vibe that the community has come to love still runs deep in the foundation of the new Shelley's Kitchen. Although they have only been open three weeks, they already have regulars, Strizzisaid.
The restaurant is family run with some of the staff being Strizzi and Amuso's parents, kids, or grandchildren.
"We've got four generations on the weekends working here. That's pretty amazing," Amuso said.
Other staff and patrons have also become part of the Shelly's Kitchen family. Some of the patrons who choose to make the diner a regular part of their day have had their meals named after them.
Although Joanne Longton retired in January, she still comes into the diner and helps out whenever they need her, Strizzi said.
Strizzi is continuing with the same community that Longton cultivated, Ray said.
"It's more of a little community place here and that's what Joanne obviously had. She knew that Shelley would keep that going and that's why I think she was so happy to see that it was Shelley," he said.
The diner serves up eggs, pancakes, sandwiches, homemade pie, and other classic meals Monday, Wednesday, Thursday, and Friday from 6 to 2 and Saturday and Sunday from 6 to 12:30.
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Pittsfield's DPW Czar Talks Snow Plowing
By Brittany PolitoiBerkshires Staff
PITTSFIELD, Mass. — Staffing shortages continue to stretch Pittsfield’s public works employees thin during winter storm events.
On Monday, Commissioner of Public Services and Utilities Ricardo Morales updated the Public Works Committee on snow operations. Last winter, snow maintenance and winter overtime were overspent by nearly $1.2 million, and Pittsfield saw a total of 4.77 feet of snow.
"We place safety over everything else when we do the work we do, and one of those main things is to ensure that we have safe access for emergency vehicles. Then we consider equity, efficiency, and cost control," Morales explained.
"… We have to do the work we're doing and if the budget is at the end of the day, at the end of the year in the negative, then we have to make sure that we can replenish that by some other means and that's why, very often, almost every year, I have not seen a year where we have not done this, we come back to the City Council to ask for funds to replenish some of the funds spent on snow and ice."
The region saw more than a foot of snow earlier this year, and it continued to fall on Tuesday. Snow accumulation is significant because of freezing temperatures.
This winter season to date, 4.5 feet of snow has fallen on Pittsfield, and contractors worked more than 4,000 hours.
Morales cited contractor availability, contractor rates and insurance, staffing shortages, and increasing weather unpredictability as the main challenges for snow removal operations in fiscal year 2025. Staffing shortages continue in 2026, as the Highway Division has seven vacancies, causing "a major issue" when it comes to maintaining around-the-clock staffing during storms.
Contractors have been brought in to supplement with larger vehicles, and Deputy Commissioner Jason Murphy and other employees have been plowing while they should be focused on quality control. Morales pointed out that the city has worked with contractors to provide better pay and insurance standards for this winter season.