Williamstown Seniors Evacuated After Sprinkler Malfunction

By Stephen DravisiBerkshires Staff
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WILLIAMSTOWN, Mass. — Several residents of the Highland Woods senior apartments were relocated overnight Monday after a malfunction in the sprinkler system caused water damage in three units, a representative of the management company said on Tuesday.
 
Kristin Coyne, the director of portfolio operations for Hearthway, said the first emergency calls came in at about 10 p.m. Monday.
 
"Those residents were moved to a hotel for the time being," Coyne said on Tuesday afternoon.
 
"We haven't gotten much information [about the cause of the leak]. The first goal is to get things corrected and get people squared away and then do more research to figure out the cause with the Board of Health, the Fire Department and our vendors."
 
Coyne said it is not known whether the malfunction was related to issues that caused a five-month delay in the opening portions of the 40-unit complex when it opened in 2016.
 
Highland Woods was the result of a public-private partnership involving Williams College, which donated the property off the north end of Southworth Street, and the town, which contributed about $2.8 million. The majority of that funding, $2.6 million, was from the proceeds of a Federal Emergency Management Agency grant that enabled the town to purchase the former Spruces Mobile Home Park from owner Morgan Management. The town's Affordable Housing Trust and Community Preservation Committee also contributed to the project.
 
FEMA funded the town's acquisition to facilitate the closing of the Main Street mobile home park after Tropical Storm Irene.
 
Highland Woods, built by Berkshire Housing Development Corp. (now known as Hearthway), was seen by town leaders and the college as a way to replace the housing lost when the Spruces was closed.
 
Coyne said Tuesday that Hearthway has insurance to cover the cost of the building and encourages its residents to have renter's insurance to cover damage to their personal property.
 
She did not offer a guess as to when those residents affected can safely return to their homes.
 
"Our team and external vendors are working on it throughout the day today," Coyne said. "Information is pretty minimal at this point. The most important thing is it's being corrected and our residents are safe."

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National Grid Hosts Customer Assistance Events In The Berkshires

WALTHAM, Mass. — National Grid will hold a series of in-person Customer Assistance Events this December. 
 
As colder weather sets in, these events are designed to help customers manage winter energy bills and explore cost-saving programs.
 
In Berkshire County:
  • Dec. 4 – Town Library, Williamstown, 4:00pm – 8:00pm, 1095 Main Street, Williamstown
  • Dec. 5 – National Grid Great Barrington Office, 11:00am – 2:00pm, 927 South Main Street, Great Barrington
  • Dec. 5 – Sheffield Bushnell-Sage Library, 5:00pm – 8:00pm, 97 Main Street, Sheffield
Many of these events will continue to take place at local senior centers, making it convenient for older residents to access personalized assistance. Attendees at any location will have direct access to National Grid Customer Service Specialists, who can provide personalized guidance on payment options and energy solutions to meet each household's needs.
 
"As December begins, customers still have opportunities to find support and manage energy costs," said Bill Malee, chief customer officer, National Grid. "We're proud to host many of these events at local senior centers, ensuring customers have easy access to the support they need. Our in-person events are a great way for customers to connect with our team, learn about flexible payment options, and discover energy-saving programs that can help make a real difference this season."
 
Customers attending in-person events will have the opportunity to meet with representatives from National Grid, who will be on-site to assist with billing issues and provide information on:
  • Enrolling in National Grid's new Payment Assistance Bundle
  • Enrolling in Budget Billing
  • Enrolling in the Energy Discount Rate (for qualifying customers)
  • Scheduling home energy assessments and sharing information on other energy efficiency opportunities for homes or businesses 
These events are part of National Grid's broader commitment to affordability and reliability. Customers can also access support by calling 1-800-233-5325.
 
National Grid customers can now sign up for a new Payment Assistance Bundle. The bundle combines three solutions to make it easier for managing energy costs and paying down past due amounts over a 12-month period.
  • Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
  • Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
  • Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.
Customers interested in enrolling in the Payment Assistance Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by calling 1-800-233-5325.
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