Gateway Fiber Internet Service Coming to Pittsfield

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PITTSFIELD, Mass. — Ultra-high-speed fiber internet provider Gateway Fiber is bringing new internet service to residents and businesses in Pittsfield. 
 
The new 100 percent fiber-optic network will be faster and more reliable than traditional cable and telephone-based internet, representing the company's continuing commitment to bringing better connectivity to the area.
 
"We are pleased that Gateway Fiber has chosen to invest significantly in bringing fiber to the home to the residents of Pittsfield," said Pittsfield Mayor Peter M. Marchetti. "Now more than ever, our residents need reliable and affordable internet service to work, to learn, for healthcare, and to stay connected. We welcome Gateway Fiber as they move forward with their plans to improve digital equity by providing Pittsfield residents with a choice when it comes to their internet provider."
 
The company started construction of the network in Northampton this fall and will begin more network buildout in Gardner by the end of the year, with plans to expand service into other nearby cities in 2025.
 
Massachusetts state representative Tricia Farley-Bouvier, who represents the Pittsfield area, echoed Marchetti's sentiments. 
 
"I am pleased that Gateway fiber is entering the Pittsfield market," said Farley-Bouvier. "For far too long, people have not had a choice of providers. Competition is good for the consumer, and I hope that this will lead to lower cost and better services for the people of Pittsfield."
 
Gateway's network expansion will benefit residents and businesses with access to a new 100 percent fiber-optic network that delivers reliable, multi-gig symmetrical internet speeds far superior to cable, 5G, or telephone-based internet. Symmetrical speeds allow for faster uploads and downloads and less lag, especially when uploading large files, video streaming, or playing online games.
 
"Pittsfield residents and businesses will soon have access to an ultra-fast, ultra-reliable fiber-optic infrastructure like they've never seen before," said Sarah Lang, Gateway Fiber's Massachusetts General Manager. "Fiber internet can transform a community, with faster connectivity and more reliable service that can change the way everyone interacts online. We rely on the internet to be there when we need it, like other utilities. Gateway's network delivers that reliability."
 
Growing its services into these new cities also continues Gateway Fiber's commitment to investing in western Massachusetts by creating local jobs and supporting the local community, according to a press release.
 
Residents will be kept up to date as construction begins and moves along with door hangers informing them of the progress and how to reach Gateway Fiber with questions.
 
Gateway Fiber provides flat-rate, month-to-month pricing with no fees, contracts, installation charges, or surprise rate hikes. The provider also includes whole-home Wi-Fi and outstanding customer service, nearly 70 points higher than the industry average.
 
Residents and businesses interested in Gateway Fiber services can visit gatewayfiber.com to learn more, sign up, or receive construction updates.
 
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PCTV Turns 40, Anniversary Celebration This Friday

By Breanna SteeleiBekshires Staff

PITTSFIELD, Mass. — Pittsfield Community Television is turning 40 this week, and it's celebrating with its viewers and listeners.

This Friday, Sept. 18, PCTV will celebrate at the Berkshire Hills Country Club. Ryan Peterson, WTEN News10 ABC anchor and Pittsfield High School graduate, will give the keynote address. 

Executive Director Shawn Serre, who has been with the station for over 32 years, said it's their chance to celebrate all they have been able to bring to the community.

"It's a chance to reflect on everything that the organization has done over those years, all the people that have been involved. From board members to volunteers to producers to crew people to staff members, and all the different programs that we've produced," he said. "Everything from public programming to education, sports, graduations, parades, government meetings and forums, and election night coverage, and all kinds of other things that just year upon year of history that we've been able to create and document here for the Pittsfield community over those years." 

Serre took over as executive director about nine years ago. Originally a volunteer fresh out of college.

The original board included former mayor Edward Reilly, Dan Dillon, Diane Morgenstern, Bernard Avalle, and John Fukes of the Berkshire Athenaeum. The operation was all-volunteer until PCTV hired the first executive director in January 1989.

PCTV has operated out of its station on Federico Drive since 1999. But originally they worked out of a basement. 

"The first location that we ever had, we had all of our equipment stored in cardboard boxes in the basement of the Berkshire Athenaeum, because the Berkshire Athenaeum at the time was very gracious and allowed us to have some space while we sort of got our feet on the ground and sort of got things organized," he said. "But we had no location. We had no studio. We just had this equipment that was ordered with the money that we had from the original cable franchise grant."

"So that lasted a couple of years, and then we signed and got a lease over in our first studio location, which was over on Fourth Street in Pittsfield," Serre continued. "That was around the time that I first got involved, just before we moved to Fourth Street. So I was there in the basement of the library, opening those boxes up and seeing what we had for equipment. So we stayed there at Fourth Street for about 10 years, and then this building that we're currently in now, over on Federico Drive, was constructed in 1998. It was built kind of custom-made for the cable company and for us and for one other company." 

Serre said one of their proudest moments was saving the radio station WTBR-FM back in 2018. PCTV made space for them so they could continue operation.

"We carved out some space here in our facility for that, and we've been operating that radio station ever since. So those are some of the big milestones of growth of the organization over the years, and the things that we've done," he said.

They have also invested in advanced technology to keep their programming accessible to all.

"Technologically, there's another whole series of things that we've gone through," he said. "We've started out with a single cable TV channel. We grew to three cable TV channels. We started out as standard definition on videotape, and we grew to digital, and then to high definition, and then everything went to the internet. So we're able to offer video on demand and live streams and video on social media. And then with the radio station, we also have a live stream there and podcasting. So we've seen a lot of technological change and tried to roll with that over the years."

Serre said that PCTV strives to keep people informed while also allowing space for people to create their own media.

"The whole idea behind PEG [Public Education and Government Access]...the whole idea behind that back in the 70s and 80s was that people could be left behind with the technology that's available to the big corporations," he said. "So, if you had a cable system at the time, ordinary people maybe they had camcorders at home, but they didn't have access to a TV studio; they didn't have access to the kind of technology that we had to allow them to create programs and share it with the community. So we filled that gap, and that was one of the main things that we did. And then also to be able to create programming for viewers and for the city, so that the municipal meetings can be shown, and so school committee meetings can be shown, and it really brings people in and involved."

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